Frequently Asked Questions

General

How do I register?

MobeeWash is free and will be available in the App Store and Google Play Store. Download and complete your personal and vehicle details by following each step.

Where can I download the app?

MobeeWash will be available in the App Store and Google Play Store.

I forgot my password - How can I reset my password?

Select the “Change Password” button on your Profile. You will be taken through a few easy steps and will be done in a matter of minutes. If you have any issues please send a mail to support@mobeewash.com 

I changed credit cards, where do I go to change this?

Select “Add or remove Payment Method” which you will find under Payments. Follow the instructions. If you have any issues please send an email to support@mobeewash.com

What is a waterless car wash?

Waterless washing has been around for years. Mostly used in car showrooms to clean the vehicles on display, the products that are now available on the market have developed significantly and offer a viable and reliable alternative to water based washing.

The key ingredient in most of the best car wax products is carnauba wax which is derived from the carnauba palm in Brazil. A thick, heavy duty layer that has been perfected by nature to coat the leaves of the palm to protect it from the harsh sunlight.

The wax is processed and mixed with encapsulators and other products resulting in a product that removes dirt, waxes and protects….all in a single simple application process.

 

Training

The process of applying a waterless product is not complicated but there are some rules that must be followed. That is why all MobeeWash staff, as well as our business partners, receive in-depth training in proper car wash techniques and the use of our quality products so that we are best equipped to protect your valuable assets!

Is it only available in certain areas?

MobeeWash has launched in Cape Town, South Africa and Melbourne, Australia. If you’re not in our initial market but would like to use MobeeWash, please email us and let us know. We are continually expanding our service area.

How can I contact you?

You can contact us via the following channels:

 

South Africa – Email: info@mobeewash.com | Phone: +27 (0)87 095 3434

Australia :- Email: info@mobeewash.com | Phone: +61 407 128 863

 

Alternatively, complete the Contact Us form and we’ll get back to you.  

Booking a Wash

How does a booking work?

Log on to find a certified MobeeWasher in your area. You can choose to have a wash at home or book a wash at an operator near you…at your leisure! The time and price is your choice.

Do I need to have any equipment?

No, your MobeeWasher will have the tools he/she needs to clean your vehicle.

Do I need to give easy access to my car?

No, if you just need an Express wash without a vacuum or interior clean.

Yes if you want us to clean inside your vehicle, boot or bonnet

Is the payment secure?

Secure payment is processed through an internationally accredited payment gateway.

Are the tips included?

Tips will not be included in the first release of MobeeWash but this will be available in future releases.

Can I pay with cash?

Cash payments are available when making a booking using the MobeeWash app. Select “Cash” as your preferred payment method.

Why can I not book a wash using my Capitec Card?

Please follow the following link on how to Activate your card for online purchases –   CAPITEC BANK

Why am I getting a R1 charge when I load my card?

When a customer adds a card to their account, a pre-authorization transaction needs to be processed. This pre-authorisation will reflect as a R1 charge and you may be prompted to authorise this transaction with an OTP code. This will validate the card and once validated, store the card details for future transactions. This R1.00 will be returned to your bank account after a period; i.e, your balance will increase by R1.00 when the Pre-Authorisation period falls away (period differs from bank to bank). Pre-authorisations can vastly reduce fraud, processing costs, and improve customer satisfaction.

Can I book multiple cars at the same time?

Multiple bookings will not be included in the first release of MobeeWash but this will be available in next release.

Can I book a wash for someone else not at my location?

Yes, you are able to. Select your preferred location and a MobeeWasher will meet you/the driver at the specified location.

Is the service available on public holidays?

Yes, it is. We will find your selection of vendors who operate on public holidays and are nearest to you.

Is it possible to cancel and/or reschedule?

Yes you can. Follow the instructions on the Booking Status screen.

Can I book a wash at a garage?

You can book a wash at a garage. We will give you a selection of the certified MobeeWash vendors nearest to you. Select a garage and continue with the booking process.

Can I book a mobile MobeeWasher?

Mobile MobeeWashers are available. Select the nearest certified MobeeWash vendor in your area when booking.

How long does it take?

This is dependent on the vendor, wash type you select and your size of your vehicle. The duration of your wash will be confirmed when making your booking.

Vendors

How do I become a vendor?

Please fill out the form and we will be in contact with you.

How long does it take to become a vendor?

Once all details have been provided and approved you can join the MobeeWash certified vendors in 48 hours.

Do I need to have any experience in the Car washing industry to become a MobeeWasher?

This is dependent on what services you would like to offer. We offer training to all MobeeWash vendors to ensure consistent service.